Privacy Policy

Last Updated: September 2026

Whale Miners ("Whale Miners", "we", "our", or "us") respects your privacy and is committed to protecting the personal information of our customers and website visitors.

This Privacy Policy explains how we collect, use, store, and protect personal information when you access our website, create an account, enter into a cloud mining contract, or use our cloud mining and hashrate rental services (collectively, the "Services").

1. Information We Collect

Depending on how you use our Services, we may collect the following information:

Account Information

  • Full name
  • Email address
  • Phone number
  • Country of residence
  • Account and login information

Identity Verification Information

  • Passport, national ID, or other government-issued identification
  • Facial verification information
  • Date of birth and country of residence
  • Other information required to verify your identity

Transaction and Mining Information

  • Cloud mining contracts and subscription details
  • Selected cloud mining packages and hashrate
  • Payment and deposit records
  • Cryptocurrency wallet addresses provided for payments or mining-related purposes
  • Transaction references and blockchain transaction information
  • Mining-related information and service activity
  • Mining pool or related service information, where applicable

Technical Information

  • IP address
  • Browser and device information
  • Operating system
  • Login and security logs
  • Website usage and interaction information
  • Cookies and similar technologies

We may also collect information that you voluntarily provide when contacting our support team or communicating with us.

2. Identity Verification and Additional Due Diligence

As part of our customer onboarding and security procedures, Whale Miners may require identity verification before providing access to certain Services.

Our standard verification process may include government-issued identification and facial verification.

For transactions or account activity involving amounts equal to or exceeding USD 500,000, Whale Miners may request additional documentation, including proof of residential address and a recent bank statement or other appropriate financial documentation, as part of enhanced due diligence and source-of-funds verification.

Additional information or documentation may also be requested below this threshold where reasonably necessary based on the customer's jurisdiction, transaction activity, risk profile, fraud prevention measures, or applicable legal and regulatory requirements.

We may restrict, suspend, or decline certain Services where the required verification cannot be completed or where doing so is necessary for security or compliance purposes.

3. How We Use Your Information

We may use your personal information to:

  • Provide access to our cloud mining and hashrate rental services
  • Process your orders, contracts, and payments
  • Manage your selected cloud mining packages and allocated hashrate
  • Verify your identity and maintain account security
  • Prevent fraud, abuse, and unauthorized activity
  • Communicate with you regarding your account, contracts, payments, and Services
  • Provide customer and technical support
  • Improve our website, platform, and Services
  • Comply with applicable legal, regulatory, tax, and law-enforcement requirements

We will only use personal information for legitimate purposes related to our Services and applicable legal obligations.

4. Cryptocurrency and Wallet Information

Where cryptocurrency is used to purchase or pay for our Services, we may collect and process wallet addresses, transaction hashes, transaction amounts, timestamps, and other blockchain-related information associated with payments or mining-related activities.

Whale Miners does not operate as a cryptocurrency exchange or provide custodial wallet services. Customers are responsible for providing accurate wallet information where required for payments or mining-related activities.

Blockchain networks are generally public and decentralized. Information recorded on a public blockchain may be accessible to third parties and may not be capable of being modified or deleted by Whale Miners.

5. Cookies and Technical Data

We may use cookies and similar technologies to operate and secure our website, maintain sessions, remember preferences, analyze website performance, improve our Services, and detect suspicious activity.

You may control or disable cookies through your browser settings. Certain essential website functions may not operate correctly if necessary cookies are disabled.

6. Sharing Your Information

We may share personal information with trusted third-party service providers where necessary to operate and secure our Services, including:

  • Identity verification and KYC providers
  • Payment and transaction service providers
  • Hosting, cloud, cybersecurity, and technology providers
  • Customer support and communications providers
  • Professional advisers, auditors, and legal advisers

We may also disclose information to government authorities, regulators, courts, or law-enforcement agencies where required or permitted by applicable law.

We do not sell your personal information to third parties for their independent marketing purposes.

7. Data Security and Retention

Whale Miners maintains reasonable technical and organizational measures designed to protect personal information against unauthorized access, disclosure, loss, misuse, alteration, or destruction.

However, no electronic transmission, website, or information system can be guaranteed to be completely secure.

We retain personal information for as long as reasonably necessary to provide our Services, maintain business and transaction records, meet contractual obligations, comply with applicable legal and regulatory requirements, resolve disputes, prevent fraud, and protect our legitimate interests.

8. International Data Transfers

Whale Miners may use service providers and infrastructure located in different countries. As a result, your personal information may be processed or stored outside your country of residence.

Where required by applicable law, we will take reasonable steps to ensure that international transfers of personal information are subject to appropriate safeguards.

9. Your Privacy Rights

Subject to applicable law, you may have the right to:

  • Request access to your personal information
  • Request correction of inaccurate information
  • Request deletion of personal information where legally permitted
  • Object to or request restriction of certain processing
  • Withdraw consent where processing is based on consent

We may need to verify your identity before processing a privacy-related request. Certain information may be retained where required by law, regulation, security, compliance, or legitimate business requirements.

10. Contact Us

If you have questions about this Privacy Policy or wish to exercise your privacy rights, please contact us:

Whale Miners

Email: contact@whaleminers.com

Website: https://whaleminers.com

Legal Company Name: Whale Miners

We may update this Privacy Policy from time to time to reflect changes to our Services, legal requirements, or business practices. The "Last Updated" date above indicates when this Privacy Policy was most recently revised.

This Privacy Policy does not constitute legal advice and does not replace any applicable law, regulation, contractual obligation, or regulatory requirement.